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MANUALS

Bearing Service Instruction

Bearing service

Headset Instruction Manuals

NoThreadSet™
GripNut™
2Nut™
SteelSet™
InSet™ and 1.5
Preloader Instructions
GripLock Addendum
InSet Reaming and Facing Tool Manual

Headset Specifications

Traditional (NoThreadSet™, Gripnut™, 2Nut™)
Inset™

Hub Instruction Manuals

ISO
Classic
R45/R45D
R45 Disc Centerlock Hub Addendum
XD Driveshell Manual Addendum
Hub Engagement Technical Bulletin
RingDrive Lube Addendum

Hub Tool Instruction Manuals

ISO and Classic Service Tool Manual
R45 Hub Service Service Tool Manual

Hub Specifications and Wheelbuilding Information

ISO hub specs
R45 10-speed and Classic hub specs
R45 and R45 Disc hub specs

Bottom Bracket Instruction Manuals

ThreadFit™ 24
ThreadFit™ 30
Press Fit
Conversion Kit 1
Conversion Kit 2
Conversion Kit 3
Conversion Kit 4
Conversion Kit 5
Conversion Kit 6
Conversion Kit 7
Conversion Kit 8
Conversion Kit 9
Conversion Kit 10
Conversion Kit 11
Conversion Kit 12
Conversion Kit 13
Conversion Kit 14
Conversion Kit 15
Conversion Kit 16
Conversion Kit 17
Conversion Kit 18
Conversion Kit 19
Conversion Kit 20
Conversion Kit 21
Conversion Kit 22
Conversion Kit 23
Conversion Kit 24
Conversion Kit 25
Conversion Kit 26
Conversion Kit 27
Conversion Kit 28
Conversion Kit 29
Conversion Kit 30
Threaded Bottom Bracket (out of production)

Safety Data Sheet

Ring Drive Grease SDS


SERVICE

All Chris King products are fully serviceable.

Our goal is that no matter how many miles you’ve ridden, we can keep your Chris King parts providing optimal performance for years to come. We provide replacement parts for all of our products and do not believe in obsolescence. In fact, we have designed our bearings so that, as our angular contact bearing races burnish they get even faster with age. 

If you would like us to service your Chris King components we offer the following:

  • Front Hub Service $25 – Complete disassembly, inspection, and overhaul of axle and bearings, ensuring that they remain at factory tolerance. 
  • Rear Hub Service $50 – Complete disassembly, inspection, and overhaul of RingDrive, axle, and bearings, ensuring that they remain at factory tolerance.
  • BB Service $25 – Complete disassembly, inspection of cups, and overhaul of bearings, ensuring that they remain at factory tolerance.
  • Headset Service $25 – Complete disassembly, inspection of cups, and overhaul of GripLock and bearings, ensuring that they remain at factory tolerance.

After evaluating your parts, we will contact you before proceeding if there are any additional costs beyond the service.

For international customers, contact your local Chris King dealer/distributer for service/warranty requests.

Our turnaround time varies depending on season, but is typically under one week upon receipt of product. Service requests are processed as they are received.

To set up a service, you must contact us, inform us of the issue or request, provide billing and shipping address, phone number, and email. We will email a RA ticket to include with the return of the product. Any returns without an RA will be denied.

If you have any questions or would like to set up an RA request, you can use our Technical Support Form, email us info@chrisking.com or call 1-800-523-6008


WARRANTY

LIMITED WARRANTY

King Cycle Group, Inc. (“King Cycle”) warrants its products (the “Product”) to be free from defects in materials and workmanship under normal use for the applicable following periods from the original date of purchase (these warranties are collectively referred to as our “Limited Warranty”):

Headsets Ten (10) years
Hubs Five (5) years
Bottom Brackets Five (5) years
Cielo Frames and Stems Five (5) years on workmanship and one (1) year on materials (including tubing, dropouts, and paint) and painting.  All other frame components that are not manufactured by King Cycle such as, but without limitation, some forks, are not warranted by King Cycle.
Accessories One (1) year
Soft Goods Ninety (90) Days
Wheels The hubs only are warranted for a period of five (5) years.  All other wheel components that are not manufactured by King Cycle such as, but without limitation, rims, spokes, and nipples, are not warranted by King Cycle.

This Limited Warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, normal and reasonable wear and tear, crash or impact, accidents, failure to perform routine maintenance, improper installation, or use other than that for which the Product was intended.

This Limited Warranty does not cover any Product where the serial number has been altered or removed. 

WARRANTY CLAIMS:  In order to make a warranty claim, the Product alone (i.e., not including any other equipment such as cassettes, skewers, steering tubes, etc.), together with a copy of the original receipt showing the date of purchase of the Product, must be returned to and received by King Cycle at the address set forth below, postage prepaid, within the applicable Limited Warranty period.

EXCLUSIVE REMEDY:  If a defect arises and you return your Product during the applicable Limited Warranty period described above, King Cycle will, in its sole discretion and to the extent permitted by law, either repair the Product using new or refurbished parts, replace your Product with a new or refurbished product functionally at least equivalent to yours, or accept the return of the Product in exchange for a refund of the purchase price you paid for the Product. If King Cycle repairs or replaces the Product, the repaired or replaced product will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of King Cycle. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the Product.

THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY KING CYCLE PROVIDES FOR THE PRODUCT, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KING CYCLE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE PRODUCT, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND OTHERWISE ARE LIMITED IN DURATION TO THE APPLICABLE PERIOD OF THE EXPRESS WARRANTY ABOVE (DEPENDING ON THE TYPE OF PRODUCT).

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

LIMITATION OF LIABILITY:  YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KING CYCLE AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “KING PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE PRODUCT OR THESE TERMS, WHETHER OR NOT A KING PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE KING PARTIES’ TOTAL LIABILITY IN CONNECTION WITH THE PRODUCT OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

GENERAL:  This Limited Warranty is to the original purchaser of the Product only and is not assignable or otherwise transferable.  No employee or representative of King Cycle or its affiliates or any third party is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms hereof will remain in full force and effect.

This Limited Warranty is given by King Cycle Group, Inc., an Oregon corporation, whose principal place of business is at 2801 NW Nela St., Portland, Oregon 97210, United States of America.

You are strongly encouraged to register your King Cycle Product on the website within thirty (30) days of the original date of purchase. Registration will assist us in processing your warranty claim and in expediting our response. REGISTER YOUR CHRIS KING PRODUCT HERE.


WHEEL CRASH REPLACEMENT

We understand that accidents happen. When they do, we want to do our part in helping you to get back out on your bike. We are happy to offer a crash replacement discount on all King Cycle Group-built wheels. This is a one-time offer per wheelset and gives you 50% off the MSRP cost on all rims and 25% off MSRP on all other necessary parts, to be determined at the sole discretion of King Cycle Group. Our crash replacement program covers our ENVE equipped wheels for five (5) years and our HED and Stan’s offerings for two (2) years.

Copyright © 2015 by King Cycle Group, Inc. All rights reserved.