Terms of Sale
KING CYCLE GROUP, INC.
Last Modified: May, 2015
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE PURCHASING FROM THIS SITE.
Our online ordering is available only for domestic USA sales at this time.
2. PRODUCT AVAILABILITY
Items shown in green are built and will usually ship within 24 hours. Items in yellow need to be built and configured to your specification, and will typically be built and shipped in 24-96 hours depending on weekends and holidays. Items in red are currently out of stock and cannot be ordered.
3. OUT OF STOCK PRODUCT AND PRE-ORDERS
It is not possible to place an order for an out of stock product or pre-order new products not yet available for sale.
All prices are shown in U.S. dollars (USD). Taxes, shipping and handling charges are additional. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice and you agree that taxes may be adjusted from the amount shown on the billing screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.
We attempt to be as accurate as possible and eliminate errors on the Site; however, we do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on the Site, in an order confirmation, in processing an order, delivering a product or service, or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund.
6. AGREEMENT TO CONDUCT TRANSACTIONS ELECTRONICALLY; RECORDING; COPIES
You agree that all of your transactions with or through the Site may, at our option, be conducted electronically from start to finish, and that any oral conversations may be recorded. If we decide to proceed non-electronically, those transactions will still be governed by the remainder of these terms unless you enter into different terms provided by us. You are responsible to print or make an electronic a copy of these terms and any other contract or disclosure that we are required to provide to you.
7. PAYMENT AND ORDER ACCEPTANCE
We accept the following payment types on our Site: Visa, Mastercard, American Express , and Chris King Gift Card/Voucher. Payments for all orders are taken on shipping of the goods, and are subject to fraud and other checks by the card issuer. By submitting your order on our Site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments and orders for customers who are not 18 years of age or older. Your payment will be securely processed by our third-party payment system, which will store any credit card information on its secure servers (King Cycle Group does not retain any credit card data). Your payment and order will be deemed final only when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.
8. GIFT VOUCHERS AND E-VOUCHERS
Gift vouchers and e-vouchers (“Vouchers”) cannot be bought using discount or promotional codes, and cannot be purchased with another Voucher. Vouchers can be redeemed to purchase Chris King, Cielo, and Gourmet Century products only online, at www.chrisking.com orwww.gourmetcentury.com. Vouchers must be redeemed within the time period set forth on the Voucher or, if no time period is set, within a maximum of twelve months from purchase or issuance of the Voucher, and any unused balance will not be refunded or credited after such time. Please look after your Vouchers, as we are unable to replace them if they are lost, stolen or damaged.
9. CREDIT CARD PURCHASES
At King Cycle Group we do our best to provide a safe and convenient online shopping experience. Upon completion of a purchase on this Site using a credit card, King Cycle Group does not retain your credit card information for future use. If you are not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call. Under the Fair Credit Billing Act, your bank or credit card company generally cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If unauthorized use of your credit or debit card does occur, you must first notify your card provider, in accordance with the agreement you have with the card provider company.
10. SHIPPING AND HANDLING; NO EXPORT BY YOU
When we ship to you or per your directions, you agree to pay the shipping and any handling charges shown on the Site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order. Generally, shipping is by standard ground delivery. Any shipping or handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination contracts. Any shipping times shown on the Site are estimates only – actual delivery dates may vary. You agree that you will not obtain or direct any shipment of product for export.
11. AMENDING OR CANCELLING AN ORDER
If you have any concerns about an order you have already placed, please contact King Cycle Group at 800-523-6008. Please note that you are only able to cancel or amend an order within one (1) hour after it has been placed and only during normal business hours. You may, however, return the items for an exchange or refund in accordance with our return policy set forth below.
12. RETURNS AND EXCHANGES
If you are not 100% satisfied with your purchase made on this Site, you may return it for an exchange or refund in accordance with this return policy. In order to initiate a return, you must contact King Cycle Group by phone (800-523-6008) or email (firstname.lastname@example.org) within thirty (30) days of receipt of your order and obtain a return authorization number (RAN). No RAN will be issued after such 30 day period and no returns will be accepted without a RAN. You must ship the item to King Cycle Group within thirty (30) days of receipt of the RAN. You are responsible for all shipping costs and are encouraged to insure your package. All items being returned must be in new condition, never assembled, installed, or used, and in the original box with all manufacturer packaging. We reserve the right to refuse refunds for returned items which are not in saleable condition or to charge a 20% restocking fee. Returns are only accepted for items purchased directly from this Site. If you have purchased your item from a King Cycle Group dealer, you should return the item directly to the dealer where the item was purchased. After we have received your valid return, we will provide one of the following within a reasonable time, at our discretion: an exchange of merchandise for the item returned; a non-transferable merchandise credit; a non-transferable gift certificate or gift card; a credit to the payment card used to pay for the product; a check; or another remedy that we determine in good faith is appropriate in the circumstances. If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions, including (without limitation) basing our response on the current sales price. Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit to the gift recipient. Gift exchanges will show on the order history of the original purchaser. King Cycle Group is unable to refund postage on returned gift items.
13. COMPLAINTS AND LEGAL NOTICES
All complaints and legal notices should be mailed to King Cycle Group, Inc., 2801 NW Nela St., Portland, OR 97210. If a law requires us to accept legal notices via email, call 800-523-6008 to ask for the address intended for receipt of such notices. If you are a California resident, the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or (800) 952-5210.
14. LIMITED WARRANTY
King Cycle Group, Inc., doing business as Chris King Precision Components and Cielo (“King Cycle Group”) warrants its products to be free from defects in materials or workmanship for the following periods from the original date of purchase:
Headsets: Ten (10) years
Hubs: Five (5) years
Bottom Brackets: Five (5) years
Cielo products: Five (5) years
Accessories: One (1) year
Soft Goods: Ninety (90) days
Wheels: The hubs only are warranted for a period of five (5) years. All other wheel components that are not manufactured by King Cycle Group such as, but without limitation, rims, spokes, and nipples, are not warranted by King Cycle Group.
Any King Cycle Group product that is found by King Cycle Group to be defective in materials or workmanship will be repaired or replaced at the discretion of King Cycle Group. This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, normal and reasonable wear and tear, crash or impact, failure to perform routine maintenance as instructed, improper installation, or use other than that for which the product was intended.
In order to make a warranty claim, the King Cycle Group product alone (i.e., not including any other equipment such as cassettes, skewers, steering tubes, etc.), together with a copy of the original receipt showing the date of purchase of the product, must be returned to King Cycle Group at the address set forth on this Site (www.chrisking.com) postage prepaid. If a defect is found, our entire liability and your sole remedy shall be, at our option, free repair or replacement of the King Cycle Group product. King Cycle Group shall not be held liable for any indirect, special, punitive, or consequential damages. The warranty does not cover any King Cycle Group product where the serial number has been altered or removed.
To the fullest extent permitted by applicable law, this written express limited warranty is in lieu of all other warranties, implied or expressed, and does not cover any representation or warranty made by dealers beyond the provisions of this warranty. If any implied warranties exist by applicable law, such implied warranties shall be limited to the duration of the express limited warranty for the product. Some U.S. states and foreign countries provide rights in addition to those above or do not allow the exclusion or limitation of certain warranties or limitation of liability for certain types of damages. Therefore, the above limitations may not apply to you or there may be laws of a state or foreign country that supersede the above. Any clause of this limited warranty or any disclaimer or limitation of liability contained herein that is declared invalid shall be deemed severable and not affect the validity or enforceability of the remaining clauses. You are strongly encouraged to register your King Cycle Group product on this Site within thirty (30) days of the original date of purchase. Registration will assist us in processing your warranty claim and in expediting our response.
15. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT AS OTHERWISE NOTED IN CONNECTION WITH PARTICULAR PRODUCTS, THIS SITE AND ALL CONTENT, SERVICES, AND PRODUCTS MADE AVAILABLE THROUGH, OR SHOWN ON, THIS SITE ARE PROVIDED BY KING CYCLE GROUP ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. KING CYCLE GROUP DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION CONTAINED ON THIS SITE. KING CYCLE GROUP DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE MATERIALS, THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING LOSS OF DATA, OR DAMAGE TO YOUR COMPUTER OR OTHER EQUIPMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, KING CYCLE GROUP WILL NOT BE LIABLE FOR INJURY, HARM, WRONGFUL DEATH, LOSS, DAMAGES, LOST PROFITS, OR LOST OPPORTUNITY, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL, THAT RESULT FROM YOUR USE OF, OR YOUR INABILITY TO USE, THE SITE OR ANY OF ITS MATERIALS, OR RELIANCE ON ANY INFORMATION CONTAINED HEREIN, EVEN IF KING CYCLE GROUP OR ITS REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL KING CYCLE GROUP’S TOTAL LIABILITY TO YOU FROM ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, OR OTHERWISE) EXCEED THE AMOUNT YOU PAID TO KING CYCLE GROUP, IF ANY, FOR PRODUCTS PURCHASED ON THIS SITE. BY USING THIS SITE OR KING CYCLE GROUP PRODUCTS YOU FURTHER AGREE TO RELEASE, DISCHARGE, DEFEND, HOLD HARMLESS, AND INDEMNIFY KING CYCLE GROUP AND ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, REPRESENTATIVES, AND HEIRS FROM AND AGAINST ANY AND ALL CLAIMS OR LIABILITY FOR ANY SUCH INJURY OR DAMAGE, WRONGFUL DEATH, LOSS OF SERVICES, BODILY INJURY, AND PROPERTY DAMAGE, REGARDLESS OF WHETHER KING CYCLE GROUP MAY BE WHOLLY OR PARTLY NEGLIGENT OR OTHERWISE AT FAULT.
SOME U.S. STATES AND FOREIGN COUNTRIES PROVIDE RIGHTS IN ADDITION TO THOSE ABOVE OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU OR THERE MAY BE STATE PROVISIONS THAT SUPERSEDE THE ABOVE. ANY CLAUSE OF THIS DISCLAIMER OR LIMITATION OF LIABILITY DECLARED INVALID SHALL BE DEEMED SEVERABLE AND NOT AFFECT THE VALIDITY OR ENFORCEABILITY OF THE REMAINING CLAUSES.
16. WHEEL CRASH REPLACEMENT
We understand that accidents happen. When they do, we want to do our part in helping you to get back out on your bike. We are happy to offer a crash replacement discount on all King Cycle Group-built wheels. This is a one-time offer per wheelset and gives you 50% off the MSRP cost on all rims and 25% off MSRP on all other necessary parts, to be determined at the sole discretion of King Cycle Group. Our crash replacement program covers our ENVE equipped wheels for five (5) years and our HED and Stan’s offerings for two (2) years.
KING CYCLE GROUP, INC.
2801 NW Nela Street
Portland, Oregon 97210
Copyright © 2015 by King Cycle Group, Inc. All rights reserved.