Customer Service Representative

If you are passionate about what you do and are interested in working hard for a progressive company that you can believe in, we just might have something for you! We are searching for a dependable, kind, timely responsive professional with amazing customer service skills. Our Customer Service team is the outward face of our company! This person will provide excellent customer service through regular inbound and outbound telephone and email communication. Maintain and expand relationships with existing customers and new relationships to increase trust and sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES OPERATIONS:

· Provide excellent customer service to external as well as internal customers.

· Practice effective and timely communication.

· Proactively communicate with existing and future potential clients.

· Manage communication with direct consumers from website.

· Provide timely reports from website sales, activity, etc.

· Demonstrate positive morale, professionalism and enthusiasm for company product, operations, and initiatives.

· Resolve customer complaints regarding product, shipping, company issues

· Process all orders as indicated by policy and procedure including payment authorization.

· Follow up with current and prospective customers through email and phone communication.

· Possess product and technical knowledge with the capacity to continue learning.

· Process and record information accurately.

· Maintain integrity of orders, credit memos and all other paperwork.

· Able to adapt to changing circumstances and solve customer issues.

· Serve as a backup in Shipping when needed.

· Prepares reports as requested.

· Treat all coworkers with courtesy and professionalism.

· Able to work harmoniously across all company departments.

· Take initiative and prioritize tasks throughout the workday

· Event work (Cross races, tradeshows, etc.)

· Adhere to our environmental and social philosophy when making decisions and recommendations

· Other tasks and projects as assigned.

SKILLS, KNOWLEDGE, AND LICENSE OR CERTIFICATE REQUIRED:

Reasoning- Ability to solve complex problems.

Planning/Organization - Ability to handle a variety of assignments while meeting deadline goals. Attention to detail and well-developed organization skills.

Interpersonal- Ability to establish and maintain effective working relationships with internal and external customers.

Language–Ability to effectively present and respond professionally by written and oral communication to external and internal customers.

Mathematical – Ability to work with advanced mathematical concepts and compute ratios, percentages and interpret graphs.

Computer – Basic office software a must; experience with ERP systems required.

PHYSICAL REQUIREMENTS:

Continuously: Sit, use computer, use hands and fingers, talk, hear, speak.

Frequently: Reach, bend, twist.

Occasionally: Stand, walk, bend, stoop, kneel, lift up to 25lbs.

ENVIRONMENT:

Employee may be exposed to fumes or airborne particles.

The noise level in the work environment is usually quiet; the position may be exposed to loud noise, cold or heat while fulfilling some of the job functions.

EDUCATION/EXPERIENCE:

· 2+ years of delivering a superior customer experience, through utilization of ERP systems and solid understanding of CRM account management (preferably as a retail sales lead or assistant manager).

· Knowledge of bike components, maintenance, compatibilities, and installation.

· Capacity to learn technical problem solving.

· 1 year in outdoor industry preferable.

· Requires computer literacy, experience with a Macintosh environment helpful.

Job Type: Full-time

Pay: Starts at $18.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Portland, OR 97210: Reliably commute or planning to relocate before starting work (Required)