This position provides customer service to dealers within a predetermined region and/or dealer type through regular inbound and outbound telephone and email communication. Reaches out to all dealers as assigned in an effort to nurture relations and, thereby, increase sales. Processes orders through data entry and inventory tracking procedures.
Must have a proven track record of 2+ years of delivering superior customer experience, through utilization of product technical knowledge and inventory systems. Must be well versed in discussing product installation, routine maintenance and some technical problem solving. Excellent verbal and written communication skills are required. Bicycle industry experience is not necessary but personal excitement, experience and passion about bicycles is.