Our Owner's manuals contain all of the information necessary for the basic maintenance of our products. If you've lost yours you can download them from here at our site or get us your address and we'll send you one.
For most headset questions (e.g., adjustment, binding, creaking, etc.) first check the headset technical information page.
For most hub questions (e.g., adjustment, creaking, engagement problems) first check the hub technical information page.
Where does that little plastic washer that came with my headset go?
Answer: The 'scuff washer' is intended to go between the bearing cap and stem or stem spacers to help offset the effects of unfaced stems. It will help reduce the adjustment problems and creaking commonly caused by unfaced stems.
What's the hub service tool for? Do I need one?
Answer: The Hub Service Tool is only necessary for complete service of the hubs (removal and reinstallation of all press fit parts). This service should be done every 6 months to 1 year depending on riding conditions (more or less may be required depending on riding conditions). For more information on hub maintenance and service, check our hub technical information page or contact our technical services (800.523.6008, extension 231) to talk through it and/or arrange service.
My hub bearings are loose. What's going on?
Answer: They most likely just need adjustment. The only tools you need are two 5mm hex keys. The hub cone adjusting tool is not required but will make frequent adjustments (e.g., for shops) easier. The hub service tool is only required for complete hub service. For complete instructions see your owner's manual. If you do not have one, you can down load one from our PDF page or check out our hub technical information page.
If you still have not found an answer to your technical question, email us and we'll get you your answer.
Are Chris King hubs compatible with SRAM XX1?
Answer: We commend SRAM’s attempt at addressing the needs of the cross country and all-mountain categories. Mountain biking will always be an integral part of our company culture and we carefully consider any new technology being proposed to help advance the sport.
Due to our rigorous development and testing process we will not be able to offer our consumers a Chris King XX1 solution in 2013.
Our concern is in ensuring that an XX1 compatible Chris King product will meet the extreme demands of today’s mountain bike riders. XX1’s current freehub body configuration poses a particularly interesting challenge and one that will need to be solved to our standards before we release a Chris King compatible version. We will continue to research XX1 compatible Chris King rear ISO disc hubs until we are confident that we have found an engineering solution that satisfies the high standards of precision, performance, and durability that are characteristic of every Chris King component.
Please stay tuned for further updates.
Are Chris King hubs Campagnolo 9, 10 or 11 speed compatible?
Answer: Yes. We now offer R45 hubsets that are compatible with Shimano 11spd or Campagnolo 11spd.
I just bought a new road bike and it uses an 1-1/8" fork. Which Chris King headset do I use?
Answer: Our headsets are not specifically 'mountain' or 'road'. We make every Chris King headset to exceed all standards, regardless of where you choose to use it. All you need to do is choose the attachment style and size appropriate for your fork. If you would like to use your old 1" fork with your new 1-1/8" frame, you do have the option of using our Devolution™ sized headset.
I already have a Chris King headset, but am getting a new fork. Can I still use my old headset if I change attachment systems (i.e., from threaded to threadless, etc.)?
Answer: All of our headsets use common cups. If all you are changing is from threaded to threadless or vice versa, all you need is one of our conversion kits (see the NoThreadSet™, the GripNut™, the 2Nut™, or the Devolution™). Please give our customer service folks a call if you would like to place an order (800.523.6008 or 503.972.4050) or order on-line.
If you still have not found an answer to your compatibility question, email us and we'll get you your answer.
Warranty and Service Questions:
What is the headset warranty?
Answer: Though few ever need to take us up on it, our headset warranty is for 10 years. If you have a potential warranty issue, give our customer service folks a call and we'll arrange a return so we can evaluate it.
What is the hub warranty?
Answer: Our hub warranty is for 5 years. If you have a potential warranty issue, give our customer service folks a call and we'll arrange a return so we can evaluate it.
Does the hub warranty cover radial lacing?
Answer: The only Chris King hub to allow radial lacing is the R45 product line. The driveside of the rear hub should always have at least one cross.
I don't like getting greasy. In addition to your warranty, what service do you offer?
Answer: We feel that as part of buying the best products you should also get the best service. All of our products are designed to be as user friendly as possible. However, if you're not a bike mechanic and cannot find a friend or local shop you trust, give us a call. We'll take your Chris King product in, inspect it, and service it as necessary to get it back up and running in top form. This service is not free, but about what you'd expect from your local shop. Not quite as convenient as your local shop, but our turn around is usually just a few days from the time we receive it and we're happy to do it.
If you still have not found an answer to your warranty or service question, email us and we'll get you your answer.
Your frame interfaces have been precision machined in our shop, including – reaming and facing the head tube, chasing and facing the bottom bracket, and chasing all other threads. Before installing any parts, we recommend protecting the inside of the tubes.
We have treated each Cielo frameset with Boeshield T9™ to help protect against frame rust. We recommend that you treat your frame annually.
There are additional steps you can take to insure that your frame is not affected by rust.
Appling Rust Inhibitor To The Insides Of The Tubes
Using rust inhibitors like JP Weigle Frame Saver™, engine fogging oil or boiled linseed oil lubricant can significantly increase the life of your frame. Simply spray or drip the liquid into a frame orifice and rotate the frame to allow the liquid to coat all surfaces of each tube.These liquids will dry inside of the tubes creating a protective layer that will prevent rust from starting. We recommend doing one tube at a time; otherwise it will become a big, sticky mess. Keep disposable towels on hand and do this over a hunk of cardboard or drop cloth on the ground. Coat all tubes, including the head tube, inside of the fork steerer and fork legs. Wipe off excess liquid.
Let it air for 24 hours and then clean up any extra from the outside of the frame. Your frame is now fully prepared.
For Stainless frames
Stainless steel is rust resistant, but not rust proof. Even the high-quality KVA tubes we use can show some rust in the right environment, or if left untreated.
Your frame exterior has been treated in the shop with Boeshield T9™ lubricant to lightly protect it from contaminants that may cause rust. We recommend that a fresh coat of Boeshield T9 be wiped on at least twice per year, or more frequently in salty, sweaty environments.
To apply Boeshield, simply wipe it on all surfaces of the clean frame with a rag, allow it to soak in, and then wipe the excess off with a dry rag.
Your frame interior should also be treated with Boeshield T9™, or any of the other sticky, longer lasting rust inhibitors mentioned above.
For an extensive explanation of what chemicals are good or bad for your stainless steel frame, go here: http://www.kvastainless.com/care-maintenance.html
New Product Questions:
What else you making' up there?
Answer: Most of our current projects are secret. But what products would you like to see? Email us and let us know.
If you still have not found an answer to your new product question, email us and we'll get you your answer.
One of our loyal end users: We do not sell complete components directly to the consumer. However, any of our accessories as well as all of the tools and replacement/spare parts are available. Check out our small parts for sale on-line. You can also give our customer service folks a call (800.523.6008) to place an order for small parts or for help finding a dealer near you.
a retail bicycle shop: We do sell directly to Bike shops. If you're not already authorized to sell our products, give us a call and we'll get you set up.
a bicycle parts distributor: We deal with a limited number of distributors around the world. If you are interested in being considered as a distributor, contact our international/distributor account wrangler.
If you have any more questions about ordering Chris King Precision Components, please contact our customer service folks at 800.523.6008
Other Common Questions:
Can I get a printed version of your catalog?
Answer: No. In 2001 we made the decision to phase out our print catalogs and use the web site as the primary vehicle for up-to-date information. From time to time we do produce limited edition calendars and new product guides. Please email us if you'd like to find out more about those.
What's your NEW phone number?
Answer: 800.523.6008 or 503.972.4050
What's your NEW facsimile number?
What's your NEW street address?
Answer: 2801 NW Nela Street; Portland Oregon 97210
Your stuff looks great and you say you try to make it the best possible - But what if I want an objective third party opinion to back that up?
Answer: In addition to the many editorial write-ups and reviews on our stuff, the web is full of consumer review sites. The best we've seen (that relate to bikes) are:
These two sites are great and offer info on many different aspects of the cycling lifestyle.
If you still have not found an answer to your question, email us at email@example.com and we'll get you your answer as quickly as we can.
If you still have questions after reviewing the above answers to some of the most common questions, you have several options:
For the an immediate answer, you may give our customer and/or technical service folks a call during normal business hours (8-5 on the west coast.) at 800.523.6008 or 503.972.4050
You may also email us at: firstname.lastname@example.org
In order to offer you the most complete and accurate answer possible and depending on the volume of email (which can get high at times) we request that you please allow 1-3 days for a response to technical questions. For immediate needs, please feel free to call us and someone should be available to assist you directly.