service

I don't like getting greasy. In addition to your warranty, what service do you offer?

We feel that as part of buying the best products you should also get the best service. All of our products are designed to be as user friendly as possible. However, if you're not a bike mechanic and cannot find a friend or local shop you trust, give us a call. We'll take your Chris King product in, inspect it, and service it as necessary to get it back up and running in top form. This service is not free, but about what you'd expect from your local shop.

Does the hub warranty cover radial lacing?

Not anymore. Too much additional load is placed on the weakest part of the hub (the flanges) and little is gained by radial lacing. It is not stronger than a 2X pattern and hardly lighter. Why do it?

What is the hub warranty?

Our hub warranty is for 5 years. If you have a potential warranty issue, give our customer service folks a call and we'll arrange a return so we can evaluate it.

What is the headset warranty?

Though few ever need to take us up on it, our headset warranty is for 10 years. If you have a potential warranty issue, give our customer service folks a call and we'll arrange a return so we can evaluate it.

My hub bearings are loose. What's going on?

They most likely just need adjustment. The only tools you need are two 5mm hex keys. The hub cone adjusting tool is not required but will make frequent adjustments (e.g., for shops) easier. The hub service tool is only required for complete hub service. For complete instructions see your owner's manual. If you do not have one, you can down load one from our PDF page or check out our hub technical information page.

What's the hub service tool for? Do I need one?

The Hub Service Tool is only necessary for complete service of the hubs (removal and reinstallation of all press fit parts). This service should be done every 6 months to 1 year depending on riding conditions (more or less may be required depending on riding conditions). For more information on hub maintenance and service, check our hub technical information page or contact our technical services (800.523.6008, extension 231) to talk through it and/or arrange service.

Syndicate content